Alfen Manuals & User Guides

Alfen N.V. is a Dutch company operating internationally at the center of the energy transition. Founded in 1937, Alfen specializes in developing and manufacturing products for the electricity grid, including transformer substations, energy storage systems, and electric vehicle (EV) charging stations.

Their portfolio features the popular Eve Single and Eve Double charging lines, designed for both residential and commercial use. As a linking pin in the smart grid, Alfen's solutions facilitate the integration of sustainable energy and ensure reliable power distribution across Europe.

• Where can I find the serial number of my Alfen charging station?

  The serial number is located on the identification label found on the bottom or side of the charging station.

• How do I enable local authorization using RFID?

  To enable local authorization, you must install a Master Key and add charge cards to the local database as described in the user manual.

• What do the LED indicators on the Eve Single S-line mean?

  The LED indications provide information about the charging status, such as ready, charging, or error states. Consult the manual for specific color codes.

• How do I restart or update my Alfen charger?

  Chargers can often be updated remotely via the back-office system or configured using the ACE Service Installer software available from Alfen.