Black Box connects people and devices with high-performance IT infrastructure solutions, specializing in KVM switches, professional AV signal distribution, and networking cabling.
Black Box Corporation is a premier global provider of technical network solutions and high-performance signal distribution products. With a focus on optimizing IT infrastructure, the company delivers a broad range of technologies including robust KVM (Keyboard, Video, Mouse) switches, professional audio-visual extension systems, and structured cabling solutions. Their products serve mission-critical environments such as command centers, broadcast facilities, and industrial control rooms.
Known for the Emerald® KVM-over-IP platform and Boxilla® KVM managers, Black Box empowers organizations to streamline complex workflows and ensure reliable connectivity. Beyond hardware, the brand offers comprehensive technical support and network services, helping enterprise customers maintain secure and efficient operations worldwide.
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You can contact Black Box technical support by phone at 1-800-316-7107 or 724-746-5500, or via email at contact@blackbox.com.
User manuals are typically available on the product page of the official Black Box website or provided in the package. A repository is also available here.
For the Emerald GE Gateway (EMD3000GE), the default IP address is often https://192.168.1.10. Refer to your specific manual for confirmation.
Yes, Black Box provides warranties for their products. Terms vary by product line; contact their support team for specific warranty details regarding your equipment.